SCADpro × Deloitte is an interdisciplinary studio connecting SCAD graduate designers with Deloitte innovation leaders to tackle complex social and public-sector challenges.
Our team worked to rethink the digital child welfare experience, developing research-backed design strategies to improve case management, communication, and service delivery for vulnerable families.

Objective

Redesign the child welfare case management system for US government to ease caseworker workload, improve cross-agency collaboration, and deliver a more human-centered digital experience for children and families.

Duration

11 Weeks

My Role

Production Lead

Presenter

Led creative direction and storytelling

Coordinated cross-functional teams

Tools

Figma

Miro

Adobe

PowerPoint

Notion

Slack

Team

12 multidisciplinary designers from SCAD University

Partnered with Deloitte Government & Public Services

Faculty mentor: Scott Horner

The child welfare system was chaotic, fragmented, and emotionally exhausting for caseworkers.

There was no unified or systematic way to document or share information about children, parents, or their case progress — leading to data loss, duplicated work, and communication breakdowns between agencies.

Caseworkers often relied on manual spreadsheets, emails, or personal notes, resulting in delays and emotional strain for both workers and families.

Our challenge was to map this disjointed ecosystem, identify points of failure, and envision opportunities where digital design could simplify workflows and restore human empathy in the process.

Challenge

Defining The Research Focus

Research & Insights

I currently cannot share more information about this project due to NDA restrictions.

If you would like to know more about this project, please contact me and I will let you know what I can do!